HAIR ANGEL Salon - Balmain, Sydney

Text/Call: 0424 782 863 or 02 9555 9285

TERMS & CONDITIONS

BOOKING POLICY

Life can be a real pain at times and we understand that every now and then things don’t work out as planned.
However, we are a small business that relies on having our clients turn up to their booked appointment.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or other clients. So, to protect all our loyal clients’ appointments, our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following policies.

We may use our discretion and waive the terms and conditions where we deem necessary. We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

To secure your appointment within our salon your credit card details will be stored securely on our encrypted booking system.

We require 48 hours notice to reschedule or cancel any appointments.
Scheduled appointments can be cancelled without penalty with 48 hours notice by contacting the salon via phone or text message.

Emails and Facebook messages are not accepted.

Your credit card will only be charged if:
A) You do not provide 48 hours notice of cancellation or change of appointment
B) You arrive more than 15 minutes late to your scheduled appointment
C) You do not show up to a scheduled appointment

Our highly trained hairdressers provide professional colour results using top quality hairdressing products. Our salon cannot guarantee lasting results if you are not using our recommended home hair care or if you swim regularly.

As per the Australian Consumer Law, refunds will only be offered if there is a major failure or minor problem that cannot be fixed within a reasonable time with a product sold or service provided to you that does not meet a consumer guarantee.

We do not offer refunds if you simply change your mind about the service or product purchased.

As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within (1) week of the original appointment date and time, by contacting the salon during business hours via phone, email, or Facebook. We will then fix the service or replace the product at no charge to you, within (1) week of the report or fault.

All quotes are subject to variation without notice and inclusive of GST